Last Updated: Nov. 20 2025
Please read these Terms of Service ("Terms") carefully before using the Hifive website, mobile application, fitness programs, videos, or any other services provided by Chelsea Health LLC, doing business as Hifive ("Hifive," "we," "us," or "our").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must stop using the Services.
"Services" include all websites (including hifivemom.com), mobile applications, fitness content, videos, workout programs, membership materials, and any related features or offerings provided by Chelsea Health LLC d/b/a Hifive.
"User," "you," and "your" refer to any person accessing the Services.
To use the Services, you must be 18 years of age or older and capable of entering into a binding contract.
By creating an account, you agree to:
We reserve the right to suspend or terminate accounts for violations of these Terms.
Hifive does not provide medical advice.
Our fitness and wellness content—including prenatal and postpartum workouts—is for general informational purposes only. It is not medical, nursing, or professional healthcare advice.
You should consult your physician or qualified healthcare provider before beginning any exercise program, especially if pregnant, postpartum, or managing a medical condition.
If you experience pain, dizziness, faintness, bleeding, or concerning symptoms, stop immediately and seek medical attention.
Use of the Services is at your own risk.
Fitness activities involve risks including, but not limited to:
By using the Services, you voluntarily assume all risks, known and unknown, associated with fitness participation.
If you are pregnant or postpartum, you represent that:
To the fullest extent allowed by applicable law, you agree that Chelsea Health LLC (d/b/a Hifive) and its owners, instructors, employees, and representatives ("Released Parties") are not liable for injuries, damages, or losses arising from your use of the Services, including claims based on ordinary negligence.
This release does not apply to gross negligence, willful misconduct, or where prohibited by law.
Because some jurisdictions restrict liability waivers, this clause applies only to the extent permitted by law.
You agree to indemnify and hold harmless the Released Parties from any claims, damages, losses, or expenses (including reasonable attorneys' fees) resulting from:
This obligation applies only where permitted by law.
You agree not to:
We may suspend or terminate accounts engaged in prohibited conduct.
Hifive may offer community features including, without limitation, comments, messaging, groups, discussion boards, community challenges, user profiles, or other interactive areas (collectively, “Community”). These Community Rules & Guidelines apply to your use of any Community features and are part of these Terms.
You agree to engage with others in a respectful, supportive, and constructive manner. You may not harass, threaten, bully, shame, stalk, or target other users or any individual or group.
You may not post, share, or promote content that:
If you believe someone may be in immediate danger, contact local emergency services.
You may not use the Services or Community to facilitate, promote, or engage in illegal activity, including the buying/selling of illegal goods or services, fraud, or instructions for wrongdoing.
Respect privacy—yours and others’.
The Community is not a substitute for professional medical advice. You agree not to:
You are encouraged to consult a qualified healthcare provider for medical questions.
You may not:
You may not post content that is obscene, excessively explicit, or otherwise inappropriate for a general wellness community. We may restrict or remove content that undermines a safe, inclusive environment even if it is not explicitly prohibited above.
You are responsible for anything you submit, post, upload, or share in the Community (“User Content”). We do not guarantee that User Content will be reviewed.
We reserve the right (but are not obligated) to:
If you encounter content or behavior that violates these Guidelines, please report it through in-app reporting tools (if available) or by emailing support@hifivemom.com. We may review reports and take action at our discretion.
We do not guarantee that participation in Community features will produce any particular results (including fitness, wellness, medical, or social outcomes), and interactions with other users are at your own risk.
All content provided through the Services—including workout videos, text, images, programs, logos, and software—is the property of Chelsea Health LLC or its licensors.
You may use Hifive content only for your personal, non-commercial use. Any other use requires prior written permission.
Subscription plans automatically renew at the end of each billing cycle at the then-current price unless canceled. All legally required renewal and price-change notifications will be provided.
You authorize Hifive to charge your selected payment method for recurring subscription fees. You are responsible for maintaining accurate billing information.
You may cancel your subscription at any time:
Cancellation stops future billing but does not refund the current billing period. Deleting the app does not cancel your subscription.
Payments are non-refundable, except:
If you request deletion of your account:
We may suspend or terminate access to the Services at our discretion for behavior that violates these Terms.
Sections related to intellectual property, liability, indemnification, disclaimers, and dispute resolution survive termination.
To the maximum extent permitted by law:
Your rights may vary by jurisdiction.
The Services are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind, express or implied.
We do not guarantee that:
The Services may contain links to third-party websites or services. Hifive is not responsible for their content, policies, or practices.
You access third-party sites at your own risk.
If you believe that content on the Services infringes your copyright, notify our designated agent:
DMCA Agent
Chelsea Health LLC (d/b/a Hifive)
Email: support@hifivemom.com
Subject Line: “DMCA Takedown Notice”
Your notice must meet the requirements of 17 U.S.C. § 512(c)(3). Submitting false claims may result in liability.
Where permitted by law, you agree that any dispute with Hifive will be resolved by binding arbitration on an individual basis.
You waive the right to:
You may opt out of arbitration within 30 days of accepting these Terms by emailing support@hifivemom.com with the subject “Arbitration Opt-Out.”
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
Venue for any permitted court action shall be in New York County, New York.
We may update or modify these Terms at any time. For material changes, we will provide at least 30 days’ notice by email or via the Services.
Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
For questions about these Terms, please contact:
Hifive (Chelsea Health LLC)
Email: support@hifivemom.com
Website: hifivemom.com